Last updated: October 20, 2026
Contact us first
For a return, cancellation or order issue, email info@seamusogrady.com with your order number and a description of the issue. We will provide the appropriate return address and instructions. Please do not send a parcel to a fulfilment facility or the address on the packaging without checking with us. Contacting us for instructions does not make a statutory cancellation subject to approval.
Damaged, defective, misprinted or incorrect items
If something arrives damaged, defective, misprinted or different from what you ordered, contact us as soon as possible, ideally within 30 days of delivery. Include clear photos where possible so we can investigate. We will arrange a replacement, refund or other remedy appropriate to the issue and your legal rights. We cover reasonable return shipping where an item is faulty or we supplied the wrong item. Keep the item until we explain whether a return is needed.
The 30-day reporting request helps us use our fulfilment partner's claims process; it is not a limit on any longer rights you have under consumer law.
Size choices and changes of mind
Our merchandise is made to order. For Canada and US purchases, we do not offer discretionary returns or exchanges solely for a change of mind or a size selected incorrectly, except where required by law. Please check the product measurements before ordering. This does not apply to faulty, misdescribed or incorrectly supplied goods.
UK and Ireland cancellations
For our standard, non-personalised merchandise delivered to the UK or Ireland, you may cancel without giving a reason by notifying us within 14 calendar days after receiving the goods. You then have a further 14 calendar days to send them back. You may also notify us before delivery. Production of a standard store design after an order is placed does not, by itself, remove this right under our policy.
You pay the direct cost of a change-of-mind return. You may inspect and try on the item as you would in a shop. We may reduce a refund for diminished value caused by handling beyond what is necessary to establish its nature, characteristics and functioning, where permitted by law.
For cancellation of a complete order, we refund the product price and the cost of the least expensive standard outbound delivery offered. Extra charges for a premium delivery service are not refunded. We issue the refund within 14 calendar days of cancellation, but may withhold it until we receive the goods back or you provide evidence of sending them back, whichever is earlier, where permitted by law.
Cancellation notice
You can email any clear statement of cancellation, or use this optional form: “To Seamus O’Grady at info@seamusogrady.com: I give notice that I cancel my purchase of [items], order number [number], ordered on [date], received on [date]. Name: [name]. Address: [address]. Date: [date.”
Changes before dispatch
Contact us immediately if you want to change or cancel an order. We will try to stop production or dispatch, but cannot guarantee changes once work has begun. This does not remove applicable cancellation rights.
Refund method
Approved refunds are returned to the original payment method without a refund-processing fee from us. Your payment provider may take additional time to display the credit. Any mandatory refund deadlines take priority.
Your rights and third-party purchases
Nothing in this policy excludes or restricts mandatory consumer rights. Amazon-linked training gear is sold separately; contact Amazon or the relevant seller about those purchases.